Terms & Conditions

1. General

These "General Terms and Conditions" apply exclusively to all transactions between the client and Reiter PR (hereinafter referred to as the agency). Conflicting terms and conditions of the client are only valid if expressly accepted in writing by the agency. Agreements deviating from or supplementing these "General Terms and Conditions" must be made in writing. Should individual provisions of these "General Terms and Conditions" be invalid, this shall not affect the validity of the remaining provisions and the contracts concluded under them. The invalid provision shall be replaced by a valid provision that most closely approximates its meaning and purpose.

2. Conclusion of Contract

The basis of the business relationship is the respective PR consulting contract, which sets out all agreed services (scope of services) and the remuneration. The agency's offers are subject to change. The client is bound to their order for one week after receipt by the agency. Client orders are deemed accepted only upon written confirmation from the agency, unless the agency indicates its acceptance of the order – for example, by taking action based on the order.

3. Services and Fees

Unless otherwise agreed, the agency's fee for each individual service arises as soon as it has been provided. The agency is entitled to request advance payments to cover its expenses. All services provided by the agency not expressly covered by the agreed fee will be remunerated separately. This applies in particular to all ancillary services provided by the agency. All out-of-pocket expenses incurred by the agency must be reimbursed by the client. Cost estimates provided by the agency are non-binding. If it is foreseeable that the actual costs will exceed the estimated costs by more than 20 percent, the agency will inform the client of the higher costs. The cost overrun is deemed to have been approved by the client if the client does not object in writing within three working days of this notification and simultaneously provides more cost-effective alternatives. The agency is entitled to reasonable compensation for all work performed by the agency that is not carried out for whatever reason. By paying this fee, the client does not acquire any rights to this work; unexecuted concepts, drafts, and the like must be returned to the agency immediately. Unless otherwise agreed in writing, the amount of the fee is based on the "Fee Guidelines for Public Relations Consultants/Agencies" published by the Advertising and Marketing Communications Association, which are valid at the time the invoice is issued.

4. Presentation

For participation in presentations, the agency is entitled to a reasonable fee that covers at least the agency's entire personnel and material expenses for the presentation, as well as the costs of all third-party services. If the agency does not receive an order after the presentation, all services provided by the agency, in particular the presentation materials and their content, remain the property of the agency. The client is not entitled to further use them in any form. The materials must be returned to the agency immediately upon request. If the presentation leads to an order, the presentation fee will be credited.

5. Obligation to Maintain Confidentiality

The agency, its employees, and any third parties engaged undertake to maintain confidentiality regarding all matters that become known to them in connection with their work for the client. This obligation of confidentiality applies to both the client and its business relationships. Only the client itself, and not its vicarious agents, may release the agency from this obligation of confidentiality in writing. This obligation shall also apply after termination of the contract.

6. Ownership Rights and Copyright

All services provided by the agency (e.g., ideas, concepts, specific PR measures, etc.), including individual parts thereof, remain the property of the agency. By paying the fee, the client only acquires the right to use them (including reproduction) for the agreed purpose and within the agreed scope of use. Unless otherwise agreed with the agency, the client may only use the agency's services for its own purposes, exclusively in Austria, and only for the duration of the contract. Changes to the agency's services by the client are only permitted with the express consent of the agency and, if the services are protected by copyright, of the copyright holder. For the use of the agency's services that go beyond the originally agreed purpose and scope of use, the agency's consent is required, regardless of whether the service is protected by copyright.